About Us
Canopy is developing innovative software to support nationwide social impact programs. Our clients are rock stars! They are dedicated to community-focused programs, including cooperative extension, 4-H, and SNAP-Ed. We build systems to make their jobs a little easier and to help understand what works, what doesn’t, and what could be improved.
We are a team of 18 primarily technology professionals who love working together and believe strongly in our core values of service, humility, honesty, curiosity, grit, and innovation. Learn more about us at www.canopyteam.org.
Your Role
We are seeking a Client Success Specialist to join our fantastic client success team. This is a technical support position that provides support via phone and email to our clients. Common tasks include documenting bug reports and feature requests, testing system updates prior to release ,and assisting with user training and onboarding. Strong interpersonal and communication skills are required, as well as an aptitude for diagnosing and solving technical problems.
Our flagship product, the Program Evaluation and Reporting System (PEARS), is used daily by clients across the country. We are also working with the USDA to develop a new national planning and reporting system for SNAP-Ed. The ability to assist our clients with these systems helps them demonstrate their impact and improve their programming for maximum effectiveness in communities throughout the nation.
Top candidates will enjoy helping others, have excellent communication skills (both verbal and written), and will be problem solvers with a desire to learn and grow.
Responsibilities
- Provide support for PEARS and other web-based systems via phone and email
- Document and report user-found bugs and feature requests
- Test PEARS and other web-based systems for usability and functionality
- Provide web-based trainings for PEARS and other web-based systems
- Other administrative tasks including writing/reviewing communications, meetings, and duties as assigned
Required Experience
- 2+ years experience in customer service or technical support.
Preferred Experience
- Experience providing technical support for a web-based system
Required Skills
- Excellent verbal and written communication
- Excellent interpersonal skills
- Strong analytical and problem-solving skills
- Ability to communicate technical information with both technical and non-technical audiences
- Proficiency with Microsoft Office
Benefits & Perks
- Competitive salary with opportunities for performance-based bonuses, raises, and career advancement
- Premium health and dental insurance provided by Blue Cross Blue Shield
- 401k with 5% matching contribution
- Generous leave policy
- Wellness stipend for gym membership or activities to be healthy and stay active
- Support for personal and professional development
- All the professional tools you need to do your best work
Salary
Salary range is $40,000 - $60,000, based on skills and experience.
To Apply
Please include the following in your application:
- Cover letter
- Resume
We prefer candidates who are able to work locally in Manhattan, KS but will make exceptions for particularly strong candidates for remote work across the U.S. Applicants must be authorized to work in the U.S. We are not sponsoring applicants for work visas at this time.