About Us
We are a fun, dynamic team that loves working together and serving community-focused programs. Our clients include cooperative extension, 4-H, SNAP-Ed, and Higher Education institutions. We build software to make our clients’ jobs easier and to help understand what works, what doesn’t, and what could be improved.
We are a team of 23 (and growing!) primarily technology professionals who believe strongly in our core values of service, humility, honesty, curiosity, grit, and collaboration. We have opportunities for advancement in every position and are committed to the long-term success of all team members. Canopy features a strong culture of collaboration and mentorship, but also believes in individual autonomy and responsibility. Check us out on LinkedIn to learn more about our team and how we work.
Your Role
We are looking for a Senor Client Success Specialist, ideally with experience in Cooperative Extension and Higher Education with the Program Engagement and Reporting System (PEARS). This position will be focused on partnering with clients to “onboard” them into PEARS and maintain strong ongoing relationships.
PEARS is used daily by clients across the country. As more institutions use PEARS, we’re looking for a team member who knows our clients’ world well enough to assist organizations in rolling out PEARS. This involves training, coordination, and consultation.
Top candidates are those who are quick learners, especially with software, enjoy galvanizing others into action, discerning the best way to implement a system in an organization, and excel at teaching and training others. We also highly value candidates who have exceptionally professional and friendly communication skills.
Responsibilities
- Become a PEARS expert
- Plan and implement new client onboardings
- Provide product training – primarily web-based with occasional on-site
- Meet with clients regularly for consultation and to ensure PEARS is meeting their needs
- Attend 1-2 conferences a year to connect with clients
- Create documentation and resources to help with PEARS adoption/implementation
Qualifications & Experience
- Experience learning & mastering software applications
- Minimum 2 years of experience in Cooperative Extension preferred
- Working knowledge of PEARS preferred
- Experience teaching or training
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to communicate technical information with both technical and non-technical audiences
- Proficiency with Microsoft office
- Strong analytical and problem-solving skills
Benefits & Perks
- Competitive salary with a clear career ladder and opportunities for performance-based bonuses and raises
- Premium health and dental insurance provided by Blue Cross Blue Shield (Canopy covers 100% of the employee premium and provides a generous HRA to help with deductibles and non-covered health expenses).
- 401k with 5% matching contribution
- Generous leave policy, including volunteer days
- Wellness stipend for gym membership or activities to be healthy and stay active
- Support for personal and professional development
- Office snacks, weekly meals, and occasional team activities
- All the professional tools you need to do your best work
To Apply
Please include the following in your application:
- Cover letter
- Resume
While we normally prefer candidates to locate in Manhattan, KS, remote positions are available for strong candidates. Note that remote employees are expected to attend all-Canopy in-person events 2-3 times a year. Applicants must be authorized to work in the U.S. We are not sponsoring applicants for work visas at this time.